Frequently Asked Questions

Do you sell wholesale?
When will my order ship? 
Do you offer rush delivery? 
What is your Privacy Policy? 
Will I pay tax?
What is your Return Policy? 

Do you sell wholesale?

Yes. If you'd like to apply for a wholesaler account, click here to complete our wholesale account application form.

When will my order ship?

Once you place an order, it will be confirmed within one business day via email. Our typical shipping time is within 2 business days on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock. To check the status of your order, click "My Account Order Status".

Do you offer rush delivery? 

Yes. For an additional charge, you may ship your products via UPS Next Day, 2nd Day and 3 Day Select (where available). The package will arrive on the next business day, 2nd business day and 3rd business day, respectively, from the date shipped, NOT from when the order is placed.

What is your privacy policy?

Oliver Henry is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.
When will my credit card be charged?
Your credit card will be charged at the time the order is shipped. Any back-orders are charged at time of shipping.

Will I pay sales tax?

Orders shipped within the state of Alabama will receive sales tax for the state of Alabama.

Can I make changes to my order?

Orders are processed when received. To make a change, please email us as soon as possible. Every effort will be made to accommodate your request.

What is your return policy?

Your 100% satisfaction is our goal. If you are not happy with any purchase, we will exchange it or refund your money within 30 days of the date the order was placed. Unfortunately, orders older than 30 days cannot be returned or exchanged.

We will refund you the price of the unopened product(s) upon receiving the item(s). Please email us at with your Order# before returning any items. Items must be received in a resalable condition. SHIPPING COSTS TO AND FROM YOU WILL BE YOUR SOLE RESPONSIBILITY. YOU WILL NOT BE REFUNDED SHIPPING UNLESS YOU RETURN AN ITEM THAT HAS BEEN DAMAGED.

Damaged items will be replaced with an identical product only. A photo of the damaged item may be required.

Items received as a gift (paid for by someone other than you) can be exchanged or returned for a store credit, ONLY IF IN RESALABLE CONDITION AND WITHIN 30 DAYS OF WHEN THE ORIGINAL ORDER WAS PLACED. We do not accept returns on sale items. All sales on sale items are final.

Please email us at within 7 days of receiving your order if there is a discrepancy with your shipment. Orders received after 7 days will not be considered. If you will be making a return, please address the package to:

Oliver Henry Candle Company
2272 Moores Mill Rd
Suite 210
Auburn, AL 36830

Please send your return package via UPS or Parcel Post insured. Insurance protects you in case items are damaged or lost in transit. Carefully package the items in the original shipping box or any suitable shipping carton using plenty of padding material to protect the product(s) and include a copy of your invoice.

IMPORTANT: Make sure the items are well protected and packaged similar to the way you received them. Whenever possible, use the same packaging that was used to ship the items to you. Items must be received in new/reusable condition for a refund.

Once we receive your return package, we will issue you a refund or store credit for the price of the products you returned (including tax, if any). Shipping costs will not be refunded. If you paid by credit card, we will charge-back the amount to your credit card. If you are returning an item because it arrived damaged, we will also refund you the initial shipping costs and the charges incurred to return the item to us.

Please allow up to 14 days for us to receive and process your refund. We will contact you via email to inform you that the refund has been issued.

Exchanging an item at Oliver Henry Candle Company: If you wish to exchange product(s), please not that return and replacement shipping costs are the sole responsibility of the customer. Return shipping is a service paid to a shipping courier so they will transport your authorized return to Oliver Henry Candle Company. Replacement shipping is a service paid to a shipping courier to they will transport the replacement item to you.